News,
Our New Pre-Loved Showroom is at:
Unit 6, Miller Business Centre,
Station Road,
Wigton.
CA7 9BA
Call / Whatsapp us on 07402313239 to make sure we're at the showroom unit, at the time you want to be there, as we could be out collecting and delivering, but we'll try to be there at a time suitable for you.
National Delivery
We're now working with Shiply.com to ship your Pre-Loved Furniture throughout the UK, call us for a quotation, before you purchase online.
We are a Local Independent Company, but we are now supplying quality pre-loved Oak Furniture. throughout the UK,
About us
We love Re-Homing Quality Oak Furniture, simple beautiful furniture that should last a lifetime, if cared for properly.
We scour the country "so you don't have to" finding the best pre-loved examples, bringing them back to our workshop, some of course, need a little more attention than others, so they are restored using traditional techniques, re-stained, polished or lacquered.
We spend time on every piece that comes to us, getting its own Oak Exchange service, we also provide you with all of the information about what's been restored / repaired on your new purchase.
Great Savings
We try as much as possible to retail our furniture at roughly half of the cost it was, originally, when it was new, any small variance is a reflection of the purchase price and the cost of collection and any restoration, but you'll find prices are "significantly" cheaper than new, often with more character, you'll find that you will only need to visit us, rather than trailing around the country looking for examples in good condition.
FAQ
Do you provide UK Delivery?
Yes, we do provide a Local "single person, doorstep" delivery to your door, within 50KM with help from you or another person from your household, to take the furniture into the house. We can also quote for Nationwide UK delivery outside of our "normal 50KM delivery radius" Just Send us a Text Message us on 07402313239 with the Postcode of the Delivery, we'll get back to you very quickly.
If you cant help with the lifting and you need the furniture taken into the property, we can quote for a two man delivery, just ask for a Two Man Delivery Quote.
How do I sell you an item?
People generally send WhatsApp photos to us with a general description and condition report
What is your returns policy?
All furniture is sold as seen, it's serviced and if there are any minor defects, we'll tell you about them on the description, or before it leaves the workshop, we want you to be happy with your furniture, so if we've got it wrong, we will always refund you straight away and return the furniture to our showroom.
How do I track my purchase?
If you elect to have your item delivered, we can take up to 7 days, you're not waiting weeks, to maximise the delivery route, so we're working as green as possible. We'll be in constant communication with you.
How can I Collect my Purchase
Easy, when we get your order through, we'll contact you to arrange a suitable time, then you'll have a window that you can arrive and collect, as someone can be there to help you.
What are your guarantees
We guarantee your satisfaction, some items are older than others, some have a little more wear than others, we'll tell you of course, but patina and character are priceless, especially with large pieces, we'll also send photos of any part of the piece that you want, we always want satisfied and repeat, so we work hard to get things right.
Our Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at contact@oak-exchange.co.uk or send us mail to: Oak Exchange, 6 Miller Business Park, Wigton, CA7 9BA.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@oak-exchange.co.uk or send us mail to: Oak Exchange, 6 Miller Business Park, Wigton, CA7 9BA.